I am stuck in the second half of my 2 year phone contract. The first half is when the phone is all new and shiny and the manufacturer keeps it up to date with current software. The second half is when all those benefits fade and you are still on the hook for another year. For whatever reason the a one year contract tier is now a thing of the past. Locked down or contract-free are the only options left.
On top of that, my contract is with Big V (for “Voldemort”, but worse). Verizon has built a great network, but it is horrible for tech enthusiasts (I have no experience with AT&T, which is probably just as awful, but in different ways). I don’t have a landline (and who could afford one with the price of a smartphone plan?), so sticking with solid service seems to make sense. But I also don’t make many calls, so my gigantic cell phone plan is mainly for data. That’s not so bad, because it is unlimited. At least, until Verizon caps my data when I renew my contract.
Other random VZW problems:
- Can’t use their phones anywhere outside the US without paying out the nose. This is a Sprint problem too, because neither use GSM technology, but I’m not sure that Sprint requires you to hack THEIR OWN global phones to get them to work correctly
- They instated this fee two weeks before my last official upgrade (mostly just personal bitterness there)
- They don’t fight for users’ privacy rights. Even Comcast and AT&T pretend like they care.
Clearly, they are an easy target for user ire. Rightfully so, because of how much of my time and my income is spent on them and their phones. But this brings up another major problem. Demanding the highest quality devices from the company with the highest quality wireless service should not be the leap in logic that the market is making it out to be. New flagship phones are coming to VZW late or not at all, and I believe the reason is the Galaxy Nexus Saga.
In October 2011, Google unveiled Android 4.0 and its flagship device, the Galaxy Nexus, exclusive to Verizon in the US. Presumed to be the ideal phone on the ideal carrier, it would receive timely updates from Google because it ran stock Android (the specific reason I bought it!) while running on the fast VZW LTE network. But then the phone was delayed for a month while Verizon disallowed Google from putting its own Wallet software on the phone. After release, each new Android iteration would update international and unlocked GNex units, leaving VZW customers months behind. The phone is finally up to date as of March, over a year after its release. I have heard it called the Fallacy Nexus (by nerds), and I am inclined to agree.
The problem with mobile computing is this carrier influence. Even five years ago, the hardware and software used for personal computing was controlled by (surprise!!) the hardware and software companies selling the computers. Now that most personal computing is done on phones, the phone companies have changed that dynamic. They push the innovators into conservative design decisions, market only the devices that kowtow to their demands, and preach “pay no attention to the duopoly in the corner.” Until they function like a (mostly) dumb pipe like cable internet, this is the way the world will be.